Refund & Cancellation policy

Cancellation & Refund Policy
At Urbida, your happiness is our priority. We understand that sometimes things don’t go as planned, and we want to make it as easy and pleasant as possible to resolve any issues. Here’s our sweet and simple policy to help you with cancellations, refunds, and returns:
Cancellation Policy
We know that minds can change! If you need to cancel your order, please do so within 24 hours of placing it.
To cancel your order, kindly reach out to us at support@urbida.com, or feel free to call or WhatsApp us at 8240762358. Just provide your order details, and we’ll take care of the rest.
Refund Policy
Once we receive your cancellation request, we’ll process your refund within 2-7 days.
If your refund is approved, the amount will be credited back to your original payment method within 2-7 business days. Simple and stress-free, just the way you like it.
Return Policy
Your satisfaction matters to us! If you’re not completely happy with your purchase, you can return it within 7 days of receiving it.
To start a return, please contact us at support@urbida.com or give us a call at 8240762358. Don’t forget to include your order number and share your feedback – we appreciate your thoughts!
Please ensure the product is unused, in its original packaging, and with all tags intact.
Once we receive the returned item, our team will inspect it and process your refund or exchange within 2-7 business days.
We’re here to make your shopping experience delightful and worry-free. Thank you for being a part of the Urbida family!